Simple terms. Clear expectations.
Read the terms for spring water orders, four-week subscriptions, glass-bottle returns, saved-card charges and the first-order money-back guarantee.
Orders and delivery
We sell one-gallon glass bottles of spring water for delivery in our listed Phoenix-area ZIP codes. Prices are in U.S. dollars. Stripe shows the final amount, including applicable tax, before payment. See current bottle prices and the flat delivery charge. We schedule your selected weekday at least two business days after payment, and contact you if access or a holiday requires a change. Artwork is illustrative.
Quantity savings and subscriptions
One-time orders save 10% at 3–4 bottles and 20% at 5–10. Subscriptions take another 10% off the quantity price and renew every four weeks, with the flat delivery charge per renewal. Your selected recurring amount is shown on the product page and again before payment. No commitment. Cancel before the next renewal to stop future charges. Changes to quantities, delivery dates or addresses require confirmation before renewal. Canceling alone does not refund a paid order.
Borrowed glass bottles and saved cards
No upfront deposit is collected. You agree to return each borrowed bottle. Active subscribers exchange empties at the next delivery. One-time bottles are due within 14 days after delivery. Final subscription bottles are due 14 days after the last delivery or cancellation request, whichever is later. Contact us to arrange free collection.
By accepting the bottle terms at checkout, you authorize Stripe to save your payment method and authorize the per-bottle charge explicitly shown and accepted on the order form for unreturned bottles, plus any applicable tax. We first send a reminder, wait at least 72 hours and confirm the missing count. We never charge before the return deadline or for a collection delay caused by us. Each missing bottle is charged only once. If you return it later, we refund its charge and associated tax. Canceling or refunding a water order does not remove the return obligation. You can contact us to question a charge.
30-day money-back guarantee on your first order
Contact us within 30 days of your first delivery for a full refund of that order, including the original delivery charge and any tax. Your first subscription delivery qualifies. You can try the water; we still arrange free collection of the borrowed glass bottles. Cancel your subscription separately if you also want to stop future deliveries.
Cancellations and delivery problems
Contact us before dispatch to request cancellation and a refund. If an order arrives damaged, is incorrect or never arrives, contact us so we can arrange a replacement or refund. Keep damaged glass safely away from people and pets; we will arrange a safe resolution.
Contact
Contact order support. See our delivery areas and bottle-return details and subscription terms.